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Three channels, three price lists: keeping wholesale and export connected

Retail, B2B and export each bring their own pricing, documents and terms. Here is how to keep every lead, order and collection on one record.

4 min read

The pain: channels that do not talk to each other

Quotes are built in spreadsheets, orders re-entered for production, export documents prepared separately and receivables chased without a full view of the customer.

How RZC solves it

The CRM and sales capabilities in R-ERP keep leads, opportunities and a 360° customer view together. Quotes become sales orders that hand off cleanly to production, and R-FINANCE links deliveries to invoices and collections so receivables are always in view.

Where to start

Begin with the quote-to-order flow for your largest channel, then add the others on the same record.

Use cases

Lead to opportunity

A 360° customer view from first contact.

  1. 1Lead captured
  2. 2Qualified
  3. 3Opportunity tracked
  4. 4Customer view built

Quote to sales order

Accepted quotes become orders without re-entry.

  1. 1Quote built from price list
  2. 2Customer accepts
  3. 3Sales order created
  4. 4Handed to production

Delivery to collection

Deliveries link to invoices and payments.

  1. 1Goods delivered
  2. 2Invoice issued
  3. 3Payment received
  4. 4Receivable closed

How RZC fits

  • R-ERP — CRM, quotes and sales orders connected to production and delivery.
  • R-FINANCE — Invoices, collections and receivables always in view.